Privacy Policy

Last Updated: November 22, 2025

Your privacy matters to us. ShipScout.ai ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you voluntarily provide when you:

  • Register for an account: Name, email address, company name, phone number, job title
  • Use our services: Search queries, saved watchlists, preferences, and settings
  • Contact us: Any information you provide in correspondence or support requests
  • Subscribe to our services: Billing information (processed securely through third-party payment processors)

1.2 Information Collected Automatically

When you access our platform, we automatically collect certain information:

  • Device and usage information: IP address, browser type, operating system, device identifiers
  • Log data: Pages visited, time spent, links clicked, search queries
  • Cookies and similar technologies: See our Cookie Policy section below

1.3 Trade Data We Aggregate

Important: ShipScout.ai aggregates publicly available trade data from official government sources, customs offices, port authorities, and international trade organizations. This data is legally published under global transparency laws and trade regulations. We do not collect or create this data—we simply aggregate and analyze publicly available information.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Provide and maintain our services: Process your searches, deliver insights, manage your account
  • Improve our platform: Analyze usage patterns, develop new features, enhance user experience
  • Communicate with you: Send updates, newsletters, support responses, and service announcements
  • Security and fraud prevention: Protect against unauthorized access and ensure platform integrity
  • Legal compliance: Comply with applicable laws, regulations, and legal processes
  • Marketing: Send promotional materials (you can opt out at any time)

3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who help us operate our platform:

  • Cloud hosting providers (for data storage)
  • Payment processors (for billing)
  • Analytics providers (for usage insights)
  • Customer support tools

These providers are contractually obligated to protect your information and use it only for specified purposes.

3.2 Business Transfers

If ShipScout.ai is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to protect our rights and safety.

3.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: Data transmitted between your device and our servers is encrypted using SSL/TLS
  • Access controls: Strict internal access policies and authentication mechanisms
  • Regular security audits: Ongoing monitoring and testing of our security infrastructure
  • Data backups: Regular backups to prevent data loss

Note: While we take reasonable measures to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain business records for legitimate purposes

When you close your account, we will delete or anonymize your personal information within 90 days, unless we are required to retain it for legal or regulatory reasons.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

6.1 Access and Portability

You can request a copy of your personal information in a structured, machine-readable format.

6.2 Correction

You can update or correct your personal information through your account settings or by contacting us.

6.3 Deletion

You can request deletion of your personal information, subject to certain legal exceptions.

6.4 Opt-Out

You can opt out of marketing communications by clicking "unsubscribe" in our emails or updating your preferences.

6.5 Withdraw Consent

Where we rely on your consent to process your information, you can withdraw consent at any time.

To exercise these rights, contact us at: sales@shipscout.ai

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Type Purpose Duration
Essential Cookies Required for platform functionality and security Session/Persistent
Performance Cookies Analyze how users interact with our platform Persistent
Functional Cookies Remember your preferences and settings Persistent
Marketing Cookies Deliver relevant advertisements Persistent

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

8. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

10. Children's Privacy

ShipScout.ai is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to know whether personal information is sold or disclosed
  • Right to opt-out of the sale of personal information
  • Right to delete personal information
  • Right to non-discrimination for exercising your rights

Note: We do not sell personal information.

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

  • Right to access, rectify, or erase your data
  • Right to restrict or object to processing
  • Right to data portability
  • Right to withdraw consent
  • Right to lodge a complaint with a supervisory authority

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you via email or platform notification
  • Provide a reasonable notice period before changes take effect

Your continued use of ShipScout.ai after changes become effective constitutes your acceptance of the revised policy.