Terms of Use

1. Acceptance of Terms

By accessing or using ShipScout.ai, you agree to comply with and be bound by these Terms, our Privacy Policy, and all applicable laws and regulations. If you do not agree with these Terms, you may not use our Services.

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Your continued use of the Services after changes are posted constitutes acceptance of the modified Terms.

2. Eligibility

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use ShipScout.ai. By using our Services, you represent and warrant that:

• You are 18 years of age or older
• You have the authority to bind yourself or the entity you represent to these Terms
• Your use of the Services does not violate any applicable laws or regulations
• All information you provide is accurate, complete, and up-to-date

3. Account Registration and Security

3.1 Account Creation

To access certain features of ShipScout.ai, you must create an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access or security breach

3.2 Account Responsibility

You are responsible for all activities that occur under your account. You agree not to:

• Share your account credentials with others
• Allow others to access your account
• Create multiple accounts without authorization
• Impersonate any person or entity

4. Subscription Plans and Payment

4.1 Subscription Plans

ShipScout.ai offers various subscription plans with different features and pricing. Details of each plan are available on our pricing page. By subscribing, you agree to pay all applicable fees.

4.2 Free Trial

We offer a 7-day free trial for new users. No credit card is required to start the trial. At the end of the trial period, you may choose to subscribe to a paid plan or your access will be limited to free features (if available).

4.3 Billing and Payment

• Subscription Fees: Subscription fees are billed in advance on a monthly or annual basis, depending on your chosen plan
• Auto-Renewal: Subscriptions automatically renew unless canceled before the renewal date
• Payment Methods: We accept major credit cards and other payment methods as indicated during checkout
• Failed Payments: If payment fails, we may suspend or terminate your access until payment is resolved

4.4 Refund Policy

Monthly subscriptions are non-refundable. Annual subscriptions may be eligible for prorated refunds within the first 30 days. Contact support@shipscout.ai for refund requests.

4.5 Cancellation

You may cancel your subscription at any time through your account dashboard. Cancellation will take effect at the end of your current billing period. You will retain access until the period ends.

5. Use of Services

5.1 Permitted Use

You may use ShipScout.ai for lawful business purposes, including:

• Finding potential buyers and suppliers
• Researching market trends and trade data
• Monitoring competitor activities
• Verifying supplier authenticity

5.2 Prohibited Use

You agree NOT to:

• Violate laws: Use the Services for any illegal or unauthorized purpose
• Spam or harass: Send unsolicited communications, spam, or engage in harassment using data from our platform
• Scrape or copy data: Use automated tools to extract, scrape, or copy data from ShipScout.ai
• Reverse engineer: Attempt to reverse engineer, decompile, or access source code
• Resell data: Resell, redistribute, or sublicense data obtained from ShipScout.ai without authorization
• Interfere with services: Disrupt, overload, or interfere with our servers or networks
• Create derivative works: Create databases or services that compete with ShipScout.ai using our data
• Share accounts: Share your account with multiple users unless using a team/enterprise plan

6. Data and Content

6.1 Trade Data Sources

ShipScout.ai aggregates publicly available trade data from:

• Government customs offices
• Port authorities
• International trade organizations
• Public trade registries

All data is obtained legally from sources published under international transparency laws and trade regulations.

6.2 Data Accuracy

While we strive for accuracy, ShipScout.ai makes no warranties or guarantees regarding:

• The completeness, accuracy, or timeliness of trade data
• The reliability of contact information
• The success of business connections made through our platform

You are responsible for verifying information before making business decisions.

6.3 User-Generated Content

When you upload, submit, or share content through ShipScout.ai (e.g., saved searches, notes, reports), you grant us a non-exclusive, worldwide license to use, store, and display that content solely for the purpose of providing our Services.

7. Intellectual Property Rights

7.1 Our Rights

All content, features, and functionality of ShipScout.ai, including but not limited to:

• Software, algorithms, and technology
• Trademarks, logos, and branding
• User interface and design
• Compiled and analyzed data insights

are owned by ShipScout.ai and protected by copyright, trademark, and other intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use ShipScout.ai for your internal business purposes, subject to these Terms.

8. Disclaimer of Warranties

We do not warrant that:

• The Services will be uninterrupted, secure, or error-free
• Data will be accurate, complete, or current
• Defects will be corrected
• The Services will meet your specific requirements
• Any particular business outcome will be achieved

You use ShipScout.ai at your own risk and assume full responsibility for business decisions made using our data.

9. Limitation of Liability

To the maximum extent permitted by law:

• ShipScout.ai shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability shall not exceed the amount you paid to ShipScout.ai in the 12 months prior to the event giving rise to liability
• We are not liable for any lost profits, lost revenue, lost data, or business interruption

10. Indemnification

You agree to indemnify, defend, and hold harmless ShipScout.ai, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including legal fees) arising from:

• Your use or misuse of the Services
• Your violation of these Terms
• Your violation of any third-party rights
• Your business activities or decisions made using ShipScout.ai data

11. Termination

11.1 Termination by You

You may terminate your account at any time by canceling your subscription through your account settings or contacting support@shipscout.ai.

11.2 Termination by Us

We reserve the right to suspend or terminate your access to ShipScout.ai at any time, with or without notice, for:

• Violation of these Terms
• Fraudulent or illegal activity
• Non-payment of fees
• Abuse of the platform or other users
• Any reason at our sole discretion

11.3 Effect of Termination

Upon termination:

• Your access to the Services will be immediately revoked
• Your data may be deleted after 90 days (unless legally required to retain)
• You remain liable for any outstanding fees
• Sections of these Terms that should survive termination will remain in effect

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to conflict of law principles.

12.2 Dispute Resolution

Any disputes arising from these Terms or your use of ShipScout.ai shall be resolved through:

• Negotiation: First, contact us at support@shipscout.ai to resolve the issue informally
• Mediation: If negotiation fails, disputes may be submitted to mediation
• Arbitration: If mediation is unsuccessful, disputes shall be resolved through binding arbitration

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and ShipScout.ai regarding the Services.

13.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

13.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

13.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign or transfer our rights and obligations at any time.

13.5 Force Majeure

ShipScout.ai shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, or internet service failures.

14. Contact Information